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🗑️ Account Deletion

Mind Your Now respects your right to be forgotten. Our account deletion feature provides a secure, thoughtful process with safeguards against accidental deletion.

Overview​

Our account deletion process features:

  • 30-day grace period to prevent accidents
  • Email confirmation for security
  • Complete data removal after grace period
  • Immediate deletion option if you're certain

The Deletion Process​

Step 1: Request Deletion​

  1. Go to Settings → Data & Privacy
  2. Scroll to the bottom
  3. Click the red Delete Account button
  4. Read the deletion warning carefully

Step 2: Confirm Your Intent​

In the deletion dialog:

  1. Review what will be deleted
  2. Check the acknowledgment box
  3. Type DELETE in the confirmation field
  4. Choose deletion timing:
    • With Grace Period (recommended)
    • Delete Immediately (cannot be undone)
  5. Click Send Deletion Email

Step 3: Email Confirmation​

  1. Check your email for confirmation link
  2. Link expires in 24 hours
  3. Click to confirm deletion
  4. Choose final deletion timing

Step 4: Grace Period (if selected)​

  • Account enters "pending deletion" status
  • 30 days to change your mind
  • Cannot access account normally
  • Can reactivate by attempting login

What Gets Deleted​

Personal Data (Completely Removed)​

  • ✅ Your account and profile
  • ✅ Email address and password
  • ✅ All personal tasks you created
  • ✅ Calendar integrations
  • ✅ Personal schedules
  • ✅ Push notification settings
  • ✅ API keys
  • ✅ Authentication tokens

Household Data (Anonymized)​

  • 🔄 Tasks remain but owner removed
  • 🔄 Grocery items persist anonymously
  • 🔄 Household membership removed
  • 🔄 Audit logs anonymized

What Remains​

  • ❌ Shared household data (for other members)
  • ❌ Anonymous task history
  • ❌ Household continuity

Grace Period Details​

During the 30-Day Grace Period​

  • Account Status: Pending deletion
  • Access: Blocked (except for reactivation)
  • Data: Preserved but inaccessible
  • Emails: No notifications sent
  • Reactivation: Available anytime

How to Reactivate​

  1. Try to log in normally
  2. See "Account Pending Deletion" message
  3. Click Reactivate My Account
  4. Confirm via email
  5. Account fully restored

After Grace Period​

  • Automatic permanent deletion
  • No possibility of recovery
  • Complete data removal
  • Deletion confirmation email sent

Important Prerequisites​

Before You Delete​

  1. Export Your Data: Use Data Export feature first
  2. Transfer Household Ownership: Required if you own households
  3. Cancel Subscriptions: If you have any active plans
  4. Remove Integrations: Disconnect calendar accounts

Household Ownership​

If you own households, you must:

  1. Transfer ownership to another member, OR
  2. Delete the household entirely

You cannot delete your account while owning active households.

Immediate Deletion Option​

When to Use​

  • You're absolutely certain
  • Privacy concerns require quick action
  • You've already exported data
  • No household ownership issues

How It Works​

  1. Select "Delete Immediately" in dialog
  2. Type DELETE NOW to confirm
  3. Account deleted within minutes
  4. No grace period or recovery

Security Features​

Email Verification​

  • Prevents unauthorized deletion
  • Unique token expires in 24 hours
  • Secure confirmation link
  • Cannot be reused

Rate Limiting​

  • 1 deletion request per hour
  • Prevents accidental multiple requests
  • Security against attacks

Audit Trail​

  • All deletion requests logged
  • Timestamp of each action
  • Retained for 90 days
  • For security purposes only

What Happens to Shared Data​

Tasks in Households​

  • Task remains in household
  • Your name removed as creator/assignee
  • Task history preserved
  • Other members maintain access

Grocery Lists​

  • Items remain in household lists
  • Creator information removed
  • Check-off history anonymized
  • List continues functioning

Household Membership​

  • You're removed from all households
  • Member count updated
  • No trace of your membership
  • Other members unaffected

Deletion Confirmation​

Email Notifications​

You'll receive emails for:

  1. Deletion Request: With confirmation link
  2. Deletion Scheduled: Grace period details
  3. Reactivation: If you cancel deletion
  4. Final Deletion: When complete

What the Emails Contain​

  • Clear subject lines
  • Deletion timeline
  • Reactivation instructions
  • Support contact information

Common Questions​

Can I recover my account after deletion?​

  • During grace period: Yes, easily
  • After grace period: No, impossible
  • Immediate deletion: No recovery

What if I accidentally click delete?​

Multiple safeguards prevent accidents:

  1. Confirmation dialog
  2. Type DELETE requirement
  3. Email verification
  4. 30-day grace period

Can someone else delete my account?​

No, deletion requires:

  • Login access
  • Email account access
  • Multiple confirmations

What about my subscription?​

  • Subscriptions automatically cancelled
  • No future charges
  • Prorated refunds per terms

Troubleshooting​

Didn't Receive Confirmation Email​

  1. Check spam/junk folder
  2. Verify email address in settings
  3. Request new deletion email
  4. Contact support if needed

Can't Delete Due to Households​

  1. Go to Household settings
  2. Transfer ownership to another member
  3. Or delete household if sole member
  4. Then retry account deletion

Reactivation Not Working​

  1. Use the login page
  2. Enter your credentials
  3. Follow reactivation prompts
  4. Check email for confirmation

Our deletion process complies with:

  • GDPR Article 17: Right to erasure
  • CCPA: Right to delete personal information
  • App Store Guidelines: Account deletion requirements
  • Industry Best Practices: Grace period protection

Best Practices​

Before Deleting​

  1. Export all data using Data Export
  2. Review household memberships
  3. Transfer any ownership
  4. Consider grace period option

Alternatives to Deletion​

Consider these before deleting:

  • Deactivate notifications: Stay registered but quiet
  • Archive old tasks: Clean up without losing history
  • Leave households: Remove shared data access
  • Export regularly: Keep backups

Getting Help​

Contact Support​

  • Email: [email protected]
  • Include: Account email, issue description
  • Response time: Within 24 hours